VPN client not remembering previous credentials since August 11, 2025. The new version of the Global Protect VPN client that was deployed on August 11, 2025 is failing to remember the previous logging credentials for 30 days for some users.
IT Security team is working with the vendor to find a resolution to this issue.
Update August 22, 2025 at 8:00 AM
A new version of Global Protect VPN client has been pushed out which should fix the issue
Update September 4, 2025 at 10:00 AM
If users still experiencing issues, please uninstall and reinstall the correct version of GlobalProtect VPN. Instructions are available here.
Please accept our apologies for the problems this outage has caused.
-Computing & Communication Services