In the last few weeks, CCS occasionally has been receiving reports of Google Authenticator App on Android phones no longer showing the two-factor codes. This issue seems to be more frequent this past week. The cause has not been identified, and CCS continues to investigate the issue.
If you currently have issues with your Google Authenticator App, please see below –
- If you can still log in to the my.torontomu.ca portal from a device you have logged on from within the last 30 days or have access to your two-factor backup codes, please log in and navigate to Self Service > Personal Account > Two-Factor Authentication to revoke the mobile device currently registered in your account and set up the device again.
- If you are unable to log in to your account at all, please call the CCS Help Desk to obtain an emergency code. Once you get this emergency code and are able to authenticate again, please follow the same steps above to navigate to the Two-Factor Authentication settings page to redo your two-factor authentication setup.
Please visit the Two-Factor Authentication page for instructions on setting up your two-factor authentication for Android phone. The CCS Help Desk summer hours of operations can be found on this page.
UPDATE July 23, 2025 1:15 PM
Some users reported repeated issue with the Google Authenticator app on Android phones with the codes disappeared from the authenticator app again. If this happens to you, please follow the steps above and when logging in to the Google Authenticator app, select the option “Use without an account” or sign in with your personal Gmail account (not your TMU account).
Please accept our apologies for the problem.
-Computing and Communications Services