As a result of the migration of email accounts to Google over 400 people are unable to access the my.ryerson portal or email until all their mail has moved to Gmail or their GroupWise mail is moved to Rmail.
Please accept our apologies to anyone this has impacted. We were aware of this issue in advance for people who were moving to Gmail and had old passwords. We did not realise until too late to provide a warning that it would impact some people whose mail was being moved from GroupWise to Rmail.
We tried to mitigate the initial problem by sending out an email asking everyone with an old password who was moving to Gmail to change their password. We understand that not everyone who has been affected received this notice and that it still did not help everyone who responded by changing their password.
Update Saturday, 12:00: I have updated this service alert to include the scenario of people being migrated from GroupWise to Rmail. Even if they have only set their password recently they will still experience this problem. Yours truly, -Brian
Update Sunday, 4:15 PM: Everyone who had an old password and who was being migrated to Gmail should now be able to log in to Gmail via the my.ryerson.ca portal and the Apps tab. Everyone who has a personal account on GroupWise that is moving to Rmail should now be able to log into RMail. There are still 51 department and other “generic” accounts that must be moved from GroupWise to RMail.
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Here is the complete text of the notice for your reference:
In preparing the move to Gmail, we’ve noticed it’s been years since you’ve changed your my.ryerson password. Before our migration to Gmail this coming weekend, we encourage you to change your password by logging into the my.ryerson portal, clicking on ‘Manage My Online Resources: Self-serve password change and resource requests.’ and then clicking “Change Password.”
Do you have to change your password?
No. You can keep your old password, BUT if you do not change your password, during the migration to Gmail this weekend, you will not be able to access any service requiring your my.ryerson username and password until we have moved all your mail to Gmail. If this service interruption will be an issue for you over the Thanksgiving weekend, please change your password as described above before October 5th.
CCS has implemented changes to password policies to allow users to create stronger, and therefore more secure passwords. Passwords meeting the new standards will not face any service interruption and can be used to log into your new Gmail account soon after 5:00 PM on Friday.
The number one tip to protecting access to your online information is choosing good passwords and protecting them. More information from CCS about passwords is available at:
http://www.ryerson.ca/ccs/itsecurity/topten/index.html
If you have questions about password changes, please contact the CCS Help Desk at help@ryerson.ca or call ext. 6806 (faculty and staff) or ext. 6840 (students).
Sincerely,
The Ryerson Google Apps Project Team
still unable to access my.ryerson. Any update when this will be accessible?
Hi Valerie,
Looks like you are one of the folks who got caught by this problem. I’ll see if I can get a status on your account.
Sorry for the delays.
-B
Hi Valerie,
There was a problem with two emails in your account so it didn’t finish copying. We are going to open access for you so you can work but will have to cut it off again later to solve the problem and get all your mail copied over.
Please log in via https://mail.ryerson.ca for now.
Thanks,
-Brian
I am having the same problem. Haven’t been able to Log in since Friday! I
Hi:
I have the same problem! It is now Sunday afternoon and since Friday I could not log in into my Ryerson email account!
We are just about done moving the 19000+ acounts to gmail. I’m just waiting for an update on the accounts moving from groupwise to rmail. I’ll post more information as soon as i receive it.
I’m sorry, we are still working our way through the last 150 people who are affected by the these two problems. I’ll post more information as soon as I can.
Thanks Brian for the update. After the migration is done, are we supposed to use our Ryerson email address and password to log in through Gmail?!
Yes, if you opted for Gmail:
1. Log into the https://my.ryerson.ca portal as usual with your ryerson username and password.
2. Click on the Apps tab
3. Click on the Gmail icon
That should do it.
Hi Jahan and Farshad,
You should both be able to log into my.ryerson.ca, click on the Apps tab, click on Gmail and access your mail there. If you can’t please let me know?
Thanks,
-Brian
Brian:
I could log in and get access to my emails through Google Apps. However, I have always been using Windows Outlook for my Ryerson email account and would really like to continue that way! How can I configure my Outlook to get access to my emails?!
Here you go: http://ryerson.ca/google/usingapps/viaemailclient.html
Hi there!
I’m still unable to access GMail through Google Apps. Any advice you can give would be very much appreciated.
Chris.
Hi there,
I’m still unable to log into my Gmail; I’m going through my.ryerson and using the Apps tab but without luck. Also, any word on when our Google calendars will be populated?
Many thanks.
Hi Chris,
My guess is that you did not opt-in to use Gmail or that the opt-in didn’t work for some reason. You can test that by logging into RMail at: https://mail.ryerson.ca If you can log into RMail then we don’t have a record of you opting in to use Gmail and did not set you up in Gmail.
Yours truly,
-Brian
Hi Brian,
I thought that staff were automatically being moved to Gmail…
Chris.
If you are also an instructor or student then you have to opt in if you want to use Gmail. You will be able to do that Tuesday or Wednesday. Just log into my.ryerson.ca and click on “Manage My Online Resources: Self-serve password change and resource requests.” From there, click “Manage Ryerson Gmail Opt In Preference” to opt in to Gmail.
Many thanks, Brian! Chris.
Good morning still can’t log in to my email. It’s now 12:45 am Tuesday morning I am hoping that this will resolved before I start my day at 8 am
Hi Claudio,
Can you not log in to http://my.ryerson.ca ?
If you can what happens when you click on the Apps tab and then on the Gmail link?
Yours truly,
-Brian
hi, I have wrongly pressed to have Google email. And I dont have access to my Rmail now. What should I do now?
Hi Borhan,
For now please use Gmail:
Go to: http://my.ryerson.ca
Login
Click the Apps tab
Click on Gmail
We will make it possible to move back to RMail if you want to later in the year.
Yours truly,
-Brian