At approximately 5 a.m. this morning, a system disk failed in one of our Ryerson Resource Management System (RMS) servers. The disk failed during a backup which delayed the recovery process.
[Update: service was restored at 3 PM.]
We are currently working on restoring the systems that have been affected including:
- Online Identity Activation: http://ryerson.ca/accounts/
- Manage My Online Resources within Self Serve module in the my.ryerson portal.
- RMS Administration
The following systems that make web services call to RMS are also impacted:
- eHR is not able to do live updates to RMS
- Research Information System: https://www.runner.ryerson.ca/ors/researchgrant/login/login.cfm
We apologize for the inconvenience this outage has caused.
– Computing and Communications Services