Every month a small number of Ryerson e-mail (RMail) accounts are compromised and used to send bulk junk mail (spam) from Ryerson. As a result the universitys e-mail servers have, for short periods of time, been placed on anti-spam block lists. This means that some servers run by other organizations will not accept Ryerson e-mail.
To limit the impact of compromised RMail accounts, this morning Computing and Communications Services began automated monitoring of mail being sent from Ryerson to detect spam. When outgoing e-mail is flagged as spam, the e-mail will be returned to the sender instead of being delivered. The returned message will have a subject line of “Considered spam, apparently from you: (Ref. ID: xyz)”. The body of the message will include instructions on how to contact the CCS Help Desk. If legitimate mail is flagged as spam please contact the Help Desk to request that the message be released from quarantine and sent on to its intended recipients.
No spam detection service is perfect and I recognize that this change will inconvenience a small number of people. Please accept my apologies in advance for those of you who are affected by this change.
Yours truly,
-Brian Lesser
Acting Director, Computing and Communications Services
Ryerson University
E-mail: blesser@ryerson.ca