Author Archives: Hongbo HE

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University

my.ryerson service slow: Wednesday Dec. 4 2013, 6:01 PM – 7:15 PM

Posted on December 4, 2013 by Hongbo HE

At 6:01 PM this afternoon, we received alerts from our internal monitoring system that the my.ryerson.ca portal was responding slowly.  At 7:15 PM, the response time was back to normal. We are continuing to investigate the cause. We apologize for … Continue reading →

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my.ryerson service disruption: Friday Nov. 8 2013, 11:27 AM – 11:40 AM

Posted on November 8, 2013 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 11:27 AM this morning and caused a service disruption for users who were on this server.  The server was restarted at 11:40 AM and the service was restored.  We are … Continue reading →

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RMS outage – Admin, Self Service and Activation – Tuesday, Nov. 5, 2013 1:20 PM – 1:22 PM

Posted on November 5, 2013 by Hongbo HE

On Friday, November 1, 2013 an update to RMS created an issue with the creation of a  Google Token (used to connected a mobile device to Ryerson Gmail).  The fix for this issue was deployed this afternoon resulting in  the … Continue reading →

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my.ryerson service disruption: Tuesday Oct. 29 2013, 1:15 PM – 1:38 PM

Posted on October 29, 2013 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 1:15 PM due to a memory issue. This  caused a service disruption for the users who were using that server.  The server was restarted at 1:38 PM and the service … Continue reading →

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Intermittent Email Delivery Disruption from Yahoo

Posted on October 16, 2013 by Hongbo HE

CCS has received reports from users about not being able to send emails to Ryerson from Yahoo email addresses.  This issue is  intermittent and users will get the following message: No MX or A records for ryerson.ca. This appears to … Continue reading →

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Google Apps/Mobile Access Disruption Thursday, October 10, 2013

Posted on October 10, 2013 by Hongbo HE

Google has reported that there was a service issue with Google Sync (ActiveSync) for mobile users this morning.  This affected iOS (iPhone and iPad) users who use the native iOS client with the “Exchange” option.  CCS has also received reports … Continue reading →

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Authentication Service slow or unresponsive for some users: Thursday, Oct. 7, 2013 11:56 AM – 12:15 PM

Posted on October 7, 2013 by Hongbo HE

Ryerson’s Central Authentication Service (CAS) became either slow or unresponsive for some people trying to use it at 11:56 AM this morning.  CAS controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services. We found that one of the CAS servers … Continue reading →

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Authentication Service outage: Thursday, Oct. 3, 2013 10:56 AM – 11:15 AM

Posted on October 3, 2013 by Hongbo HE

Ryerson’s Central Authentication Service (CAS) that controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services was unavailable this morning from 10:56 AM – 11:15 AM. The CAS servers were restarted and the system is working normally. … Continue reading →

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RMS Outage – Admin, Self Service and Activation – Friday, September 27, 2013 11:23 AM – 11:32 AM

Posted on September 27, 2013 by Hongbo HE

The back-end server that all RMS web applications connect to became unresponsive starting at 11:23 AM this morning. Service was fully restored at 11:32 AM.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and … Continue reading →

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RMS Administration, Activation and Self Service outage: Thursday, July 11, 2013 3:20 AM – 6:00 AM

Posted on July 11, 2013 by Hongbo HE

Ryerson’s Resource Management System (RMS) became unresponsive at approximately 3:20 AM this morning. The services were restarted and were back online at 6:00 AM. The cause of the problem is being investigated. RMS is the system that makes possible account activation … Continue reading →

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