Author Archives: Casey Carvalho

At approx 2 PM on Monday, June 6, 2016 almost all the desktops in the general purpose KHW71 lab lost communication with the DHCP services, preventing access by users.   The issue was resolved around 4:30 PM. The root cause for … Continue reading →

One of the physical servers that hosts various virtual machines (VMs) crashed on Saturday, May 14 at approximately 4:03 PM.   The server crash resulted in various service outages, including lab printing services.  The server was rebooted and services were … Continue reading →

The Research Information System (RIS) and Research Ethics Board (REB) application became unavailable after 4:30 PM on Friday, May 6, 2016 following planned maintenance.   A restart of the application was performed on Saturday, May 7 around 5 AM  to restore … Continue reading →

The www.ryerson.ca website became unavailable overnight, starting at 3:42 AM.  The services were restarted at 7:33 AM.   Preliminary investigation indicates that the problem was due to application processes that stopped responding.    CCS administrators are continuing the investigation. We apologize for any … Continue reading →

At approximately 8:50am on Friday, April 29,  academic lab printing started experiencing slowness when downloading a required print  driver at user login time. The issue manifests itself via  a pop-up message indicating that the Windows Printer Installation is Looking for a driver…  … Continue reading →

RU-VPN2 was not available this morning, Friday, April 1st, from 8AM – 8:30AM due to a failure to start the service following system maintenance.   A configuration change  has been implemented to auto-start the service after a server reboot to avoid … Continue reading →