Author Archives: Casey Carvalho

One of the www.ryerson.ca application tiers stopped responding around 9:30 AM today.   Services were briefly restored around 10:05 AM but went down again after 15 minutes.   We’re continuing to investigate the issue and engaging vendor support to assist us to resolve the … Continue reading →

On Friday, Sept. 9, 2011 we became aware that the license key for SPSS was restricting multiple users from accessing the application at the same time.  A new key was requested and activated today, Monday Sept. 12 around 2:15 PM.  … Continue reading →

At approximately noon, print jobs in the Ted Rogers School building started queuing up on the server.   Printing was working normally elsewhere.  Following some investigation, the ITC interfaces (black boxes) used for the charge back page count were rebooted and fixed the problem.   … Continue reading →

The SSL certificate on a Active Directory server used for student authentication in labs and Citrix virtual applications (VAPPS) expired on Sept. 08 1:35 PM.  This prevented new student online identify activation information from being propagated to the server and would … Continue reading →

One of the www.ryerson.ca Web servers experienced a sudden increase in memory usage and crashed shortly after 3 PM this afternoon, Thursday, Sept. 8, 2011. The server was restarted and was back online at approximately 3:27 PM. We apologize for the service disruption. -Computing … Continue reading →

A hardware error with the server providing FAX services to various administrative areas caused a service interruption today from approximately 9:25 AM to 10:00 AM. During this period, outgoing and incoming faxes would have been deferred, and retries would normally … Continue reading →

Starting around 1:15 PM today, Aug 29, 2011, a network failure occured on the first floor of the POD building.  The network outage seems to be limited to the .60 subnet, and is affecting the Cashiers and Registrar area. The … Continue reading →