Author Archives: Casey Carvalho

Blackboard application server experiencing problem: Monday, May 28 2012 12:15 PM

Posted on May 28, 2012 by Casey Carvalho

One of the 5 Blackboard application servers is experiencing some problems, and we will be taking it out of the load balanced pool around 1 PM.   Users connected to this application server will not be affected by this action and … Continue reading →

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GroupWise web & internet access unavailable: Thursday, May 24, 2012 4:00 PM – 4:18 PM

Posted on May 24, 2012 by Casey Carvalho

A failure with one of the GroupWise systems (GW1) caused the GroupWise Web & Internet access to become unavailable around 4 PM, today, Thursday, May 24.   Services were restored at approximately 4:18 PM. We apologize for the service disruption. -Computing and … Continue reading →

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www.ryerson.ca unavailable: Wednesday, May 23 2012 11:45 AM – 12:55 PM

Posted on May 23, 2012 by Casey Carvalho

Since approximately 11:45 AM this morning, the www.ryerson.ca website was not loading properly. We worked with the Web Services team in University Advancement and the vendor’s support group to resolve the problem. The site was back up at approximately 12:55 PM. We apologize … Continue reading →

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Groupwise Post Office 3 outage: Wedn., May 16 2012 05:00 AM – 08:00 AM

Posted on May 17, 2012 by Casey Carvalho

One of the Groupwise post office servers, PO3, did not complete the regular nightly maintenance process that starts at 5AM. The  server had to be rebooted at approximately 8:00 AM, Wednesday May 16.   The outage affected some Schools and a few … Continue reading →

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Brief service disruption of uPortal, CAS and HR services: Wed., May 16 11:36 AM – 11:39 AM

Posted on May 16, 2012 by Casey Carvalho

A reboot of the SSL Accelerator appliance servicing uPortal (my.ryerson), CAS (Central Authentication Service) and HR, caused a brief service outage this morning, Wednesday May 16, between 11:36 AM – 11:39 AM.   During this period, new connections were not successful.    Existing … Continue reading →

Posted in eHR, eResources, my.ryerson | Comments Off on Brief service disruption of uPortal, CAS and HR services: Wed., May 16 11:36 AM – 11:39 AM

Webmail service disruption: Tuesday, May 1, 2012: 16:01 PM – 16:16 PM

Posted on May 1, 2012 by Casey Carvalho

A problem with Rmail caused a partial service outage with Webmail,  today, Tuesday May 1st, between 16:01 PM.- 16:16 PM.   During this period, new connections to Webmail were not successful.    Existing sessions were not affected by the problem. We apologize for the … Continue reading →

Posted in RMail | Comments Off on Webmail service disruption: Tuesday, May 1, 2012: 16:01 PM – 16:16 PM

Groupwise Post Office 3 outage: Friday, April 20 2012 05:00 AM – 08:00 AM

Posted on April 20, 2012 by Casey Carvalho

One of the Groupwise post office servers, PO3, did not complete the regular maintenance, scheduled every night for 5AM and had to be rebooted at approximately 8:00 AM this morning.   The outage affected academic schools. Please accept our apologies for the disruption … Continue reading →

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Groupwise Webmail service outage – Thursday, April 19 2012 12:50 PM – 13:10 PM

Posted on April 19, 2012 by Casey Carvalho

The Groupwise server that provides Groupwise Webmail services rebooted at approximately 12:50 PM today.  Service was restored at 13:10 PM.   A short delay in mail delivery could also have been experienced.  We are still investigating the cause of the outage. … Continue reading →

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Webmail service disruption: Tuesday, April 17 2012: 8:40 AM – 8:50 AM

Posted on April 17, 2012 by Casey Carvalho

A problem with one of  the Webmail front end servers  caused a partial service outage with Webmail,  today, Tuesday April 17, starting at approximately 8:40 AM.  Full service was restored around 8:50 AM.   During this brief outage, users trying to login … Continue reading →

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UPDATE: DNS problem affecting e-mail delivery to Ryerson – Thursday, April 12 2012

Posted on April 12, 2012 by Casey Carvalho

The DNS appliance’s vendor recommended some manual changes to be done on both the internal and external DNS servers to force the synchronization of data.  These changes will take an hour or two to be propagated through external DNS servers. … Continue reading →

Posted in Internet, network, RMail | Comments Off on UPDATE: DNS problem affecting e-mail delivery to Ryerson – Thursday, April 12 2012