Author Archives: Casey Carvalho

Google Drive iOS App update causing login problems: Tue. Apr 9, 2013

Posted on April 10, 2013 by Casey Carvalho

The latest Google Drive application update from Google on Monday, April 8, 2013  introduced a login problem for some users with iOS devices.   The new Google Drive app version is 1.3.0.  Users are reporting that they are unable to navigate … Continue reading →

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Intermittent LDAP authentication failures – Wedn., March 27, 2013 8:10 AM

Posted on March 27, 2013 by Casey Carvalho

A recently introduced LDAP server used for authentication experienced intermittent problems related to the JVM heap size.  This caused an intermittent response  issue for various applications, including my.ryerson, Blackboard, eHR, Confluence, Jira and others.   We are working with Oracle to … Continue reading →

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Intermittent wireless printing problem: Friday, March 15, 2013 8:45 AM – 14:30 PM

Posted on March 18, 2013 by Casey Carvalho

We started receiving reports of intermittent problems with the wireless print service running on cps.ryerson.ca, starting around 8:45 AM on Friday March 15.   We have been investigating the issue and working with the vendor.  A minor configuration change was recommended by … Continue reading →

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Student Service website unresponsive: Wed., March 13, 2013 4:34 AM – 6:55 AM

Posted on March 13, 2013 by Casey Carvalho

The Student Services website (ss.cf.ryerson.ca) became unresponsive this morning at 4:34 AM.   The service was restarted at 6:55 AM and normal services were restored. We apologize for the service disruption. – Computing and Communications Services

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Intermittent LDAP authentication failures – Wedn., March 13, 2013 2:45 AM – 7:30 AM

Posted on March 13, 2013 by Casey Carvalho

Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others.   The problem started around 2:45 AM and was resolved around 7:30 AM. We apologize for … Continue reading →

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Slow network performance for East Side Admin and Academic subnets: Tuesday, Feb. 26 2013 1:00 PM

Posted on February 27, 2013 by Casey Carvalho

Slow network connectivity was reported by various users on the east side of the campus around 1 PM this afternoon.   The performance degradation affected Academic and Administrative subnets.  The cause of the problem was traced to a faulty fiber cable … Continue reading →

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FAX / XMedius service outage: Monday, Feb. 25 2013 8:13 AM – 8:50 AM

Posted on February 25, 2013 by Casey Carvalho

The XMedius FAX server became unresponsive at 8:13 AM this morning and services were unavailable until 8:50 AM.   A server restart was done to clear the problem. We apologize for any inconvenience this problem may have caused. – Computing and … Continue reading →

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Outbound RMail delivery delay: Wednesday, Feb. 20 2013 10:23 PM – 11:52 PM

Posted on February 21, 2013 by Casey Carvalho

The outbound e-mail server that scans messages for spam and viruses became unresponsive at approximately 10:23 PM on Wednesday.   Services were restored around 11:52 PM.  During the outage, all messages sent by users were queued on the RMail system and … Continue reading →

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Alfresco service outage: Wednesday, Feb. 20 2013 13:24PM

Posted on February 20, 2013 by Casey Carvalho

The Alfresco database server crashed and rebooted this afternoon at approximately 1:24 PM.   The outage affected the Admissions and Campus Facilities and Sustainability document  management systems.  Services were restored around 3:10 PM. We are investigating the reason for the unexpected … Continue reading →

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my.ryerson service disruption for users with applicant role: Monday Feb. 11, 2013

Posted on February 12, 2013 by Casey Carvalho

CCS became aware on Monday morning that users who only have an applicant role at Ryerson were unable to login to the my.ryerson portal since Friday, Feb. 8, when the 2-factor authentication service was released. Upon investigation, a logic error … Continue reading →

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