As announced on September 20, 2012 on the Service Alerts Blog (http://servicealerts.blog.ryerson.ca/2012/09/20/sohpos-anti-virus-software-thursday-september-20-2012/), a corrupted virus definition file was pushed by the vendor to all Sophos clients. This followed up by another virus definition update that corrected the issue. However, CCS noticed that some computers have not recovered and Sophos is not working for these computers.
You know that you are still affected if:
- You still see new Sophos alerts for the shh/Updater-B virus
- You have Sophos updating problems, for example the Sophos icon missing from the system tray or the hidden tray items
- If you open Sophos Endpoint Security and Control and the date of “Last Update” is more than a week old
The easiest way to fix this problem is to open “Sophos Endpoint Security and Control”, disable the “on-access scanning” feature, restore the detected items from quarantine, clear the list, and then re-install Sophos from http://www.ryerson.ca/ccs/software/downloads/security/index.html
If you need assistance please contact the CCS Help Desk at help@ryerson.ca or at ext. 6806.
-Computing and Communications Services