eHR service outage: Tuesday, Jan. 30, 2018

Posted on January 30, 2018 by Hongbo HE

Since 10:00 AM, today, Jan. 30, 2018, the eHR has been offline while we investigate a server issue.

Update – 8:00 PM, Jan 30, 2018 – the eHR service has been restored.

Please accept our apologies for the problems this outage has caused.

-Computing and Communications Services

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University
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14 Responses to eHR service outage: Tuesday, Jan. 30, 2018

  1. Danylo Korzon says:
    January 30, 2018 at 12:52 pm

    Due to the service outage, I am currently unable to submit my non-academic requirements fee form among other supplementary evaluations. The deadline for submissions is tomorrow and I hope that this outage doesn’t prevent me from submitting my supplementary evaluation.

    • Jagmohan Bhathal says:
      January 30, 2018 at 1:49 pm

      Hi Danylo,
      The non-academic requirements fee form is not part of eHR that has the outage. It is part of RAMSS which is functioning properly.
      Thanks,
      Jagmohan Bhathal

  2. Shidhi Mohammad says:
    January 30, 2018 at 2:25 pm

    Approximately how long will it take for the outage to be fixed? Asking because my supplementary form is due tomorrow.

    • Jagmohan Bhathal says:
      January 30, 2018 at 3:31 pm

      Hi,
      The eHR outage has nothing to do with the supplementary form/application. Please use RAMSS for this purpose. We have confirmed RAMSS is active and being heavily used.
      Thanks,
      Jagmohan

  3. Ayesha says:
    January 30, 2018 at 2:36 pm

    Approximately how long is this expected to last? I was hoping to complete my supplementary application today, however, I cannot access it.

    • Jagmohan Bhathal says:
      January 30, 2018 at 3:31 pm

      Hi,
      The eHR outage has nothing to do with the supplementary form/application. Please use RAMSS for this purpose. We have confirmed RAMSS is active and being heavily used.
      Thanks,
      Jagmohan

  4. Mandeep Kaur Gabhi says:
    January 31, 2018 at 12:57 am

    https://prod.apps.ccs.ryerson.ca/rodocs/gradupload/

    I am unable to upload my remaining documents for the admission process. System error keeps occurring.

    • Jagmohan Bhathal says:
      January 31, 2018 at 10:18 am

      Hi Mandeep,
      RAMSS is under maintenance every night from midnight to 1:30 AM. Please try again.
      Sorry for any inconvenience.
      Thanks,
      Jagmohan

  5. Sharthak says:
    January 31, 2018 at 1:07 am

    I do not have access to my supplementary form. How can I use RAMSS to access my supplementary form?
    Thanks

    • Jagmohan Bhathal says:
      January 31, 2018 at 10:18 am

      Hi Sharthak,
      RAMSS is under maintenance every night from midnight to 1:30 AM. Please try again.
      Sorry for any inconvenience.
      Thanks,
      Jagmohan

  6. Jason Huang says:
    January 31, 2018 at 6:17 pm

    Hi,
    I am unable to upload 2 of my supplementary forms. Is this an error take can be fixed before midnight tonight?

  7. Jochebed says:
    February 1, 2018 at 11:10 pm

    Hello, I was updating and trying to submit my supplementary form. . However when I clicked submit the system automatically signed me out. Trying to sign back in but the system is not allowing me to. I will like to know if my form got submitted?

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