The back-end server that all RMS web applications (Admin, Self Service and Activation) connect to became unresponsive due to an out of memory error at 12:16 PM. The application services were restarted and full services were restored at 1:04 PM. We continue to investigate the root cause. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “manage my online resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
