The my.ryerson servers became unresponsive at approximately 11:45 AM. This caused a service disruption for users who were attempting to log on to my.ryerson. The servers were restarted and service was restored at approximately 12:45 PM . We are continuing to investigate the cause.
Update 1:15 PM : We have isolated the issue. It was due to the Blackboard portlet in my.ryerson that lists the online courses and organizations. We have since disabled the portlet and replace it with the following message:
“A list of your online courses and organizations is currently unavailable. Please access your online courses and organizations directly at Blackboard.”
We are continuing to investigate the root cause.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services