my.ryerson.ca service disruption – Monday, Dec. 10 – 11:11 PM to Tuesday Dec. 11 – 7:30 AM

One of the my.ryerson.ca portal application servers became unresponsive  around 11:11 PM  on Monday December 10th, causing users directed to the server to experience slow response times or an error message.  The application was restarted on the server and services restored at 7:30 AM on Tuesday Dec. 11.  We are continuing to investigate the root cause of the problem and why there was no automated alert when the problem first occurred.

We apologize for any inconvenience.

-Computing and Communications Services

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